Frequently Asked Questions:

What is the check in/check policy?

Check in is at 4 p.m. and check out is at 10 a.m.  From Memorial Day thru Labor Day we can not guarantee a Early Check In or Late Check outs. During non-peak seasons, arrangements can be made for early check in or late check out.  A $50 fee, plus taxes, will be added to your rent upon approval by the rental office.  Please contact the office for additional details.

How do I check in?
Prior to your arrival, you will receive pre-arrival instructions on how to access the facility.  On arrival, come to the Princess Condo Rental office located on the first floor of the property building.  You will receive your welcome package, parking passes, pool bands and keys.  You will be required to sign your Check In Form and a copy of the Rental Policies and Agreement.  Then you're all set to go.

What is the Resort Fee?
The Resort Fee covers all registration fees, including issuing keys, parking passes, pool bands.  It also covers maintenance of pools, grounds and other guest amenities.

What does the Security Deposit cover?
Your security deposit is due upon final rent payment and is refunded within 30 days of check out provided that there has been no damage to the rental condo or its contents, the facilities and grounds,  and/or the condo is not excessively dirty thereby requiring extra cleaning procedures.  If the damage to the condo, its contents and the facilities and grounds exceeds the amount of your deposit, your credit card on file will be charged for the extra amount and the security deposit is forfeited.  If the damage amount is less than the security deposit, you will be refunded the difference.

What is your cancellation policy?
Reservations canceled more than 30 days prior to arrival will be subject to a $100 cancellation fee.  The remaining portion of your initial payment (Reservation Hold Payment) will be refunded to you by credit card or check, depending on your initial payment method.  If your reservation is cancelled within 30 days of arrival, you forfeit your entire Reservation Hold Payment. All other rents and deposits paid by you will be promptly refunded by the rental office.

How do I make a reservation and pay?
You can make a reservation online 24/7 or contact our office to book directly.  You will be required to make a Reservation Hold Payment equal to 20% of the rental rate (exclusive of taxes, fees and deposits) at the time reservation is approved. If your arrival date is more than 30 days out, you will be required to pay the remaining balance (including  the remaining rent, taxes, fees and security deposit) 30 days prior to arrival.  You will receive a reminder email prior to the 30 day deadline. You can either contact us to arrange for final payment or our office will contact you on the payment due date to to process final payment.  If your arrival is within 30 days of your arrival date, you will be required to make full payment when booking the reservation.  Failure to pay in full 30 days before arrival will result in cancellation of your reservation and forfeiture of your Reservation Hold Deposit.

Payments and deposits are payable by credit card (Visa, MasterCard, Discover and American Express) cash, cashier's checks.

What amenities are included in the condo?
All our condos have full sized kitchens with a stove, microwave, dishwasher and a refrigerator with ice maker.  Each kitchen is fully stocked with plates, glasses, flatware, pots and pans and cookware.  Each unit has a wet bar with ice machine and/or mini refrigerator/beverage cooler. Also, there is a separate laundry room with a full sized washer and dryer, laundry sink and iron with ironing board in each unit.  All linens (sheets, blankets and towels) are provided for you.  There is a kitchen and bath amenity starter package including one package of dishwasher soap, one roll of paper towels, one roll of toilet paper per bathroom, one package of clothes detergent, one trash bag per can and a small soap and shampoo for each bathroom.   No food or drink items are provided.  Please be sure and bring your own beach towels, paper products, trash bags, grocery products and other personal items that you'll need to make sure that you have the best possible vacation.

Is WiFi provided?
All our condo rentals come with free wireless internet.  You will be provided your condo's wireless password once you have checked in.

Are pets allowed in any of our properties?
Sorry, no pets are allowed in our rental properties.  You may see some pets on the property during your stay, but these belong to the condo owners who live on the property.

Do you have any condos that allow smoking?
No smoking is allowed inside any condos on the property or in the pool areas.  You may smoke on the balcony of your condo or on the property grounds.  Please respect other guests and dispose of your trash appropriately. 

What do I have to do to check out?
That's easy.  When you check out just load and start the dishwasher and take out the trash.  If the office is open, just hand the keys to the office staff and let them know you are leaving.  If the office is closed, just drop the keys in the key drop box located outside the rental office and the office staff will find them when they open up.